This tender involves the Procurement of the Replacement of the Existing CRM (Customer Relationship Management) Solution, including the Web Portal and the Eskom Application, for a period of 5 years. The goal is to upgrade or replace the current CRM system to enhance functionality and support Eskom’s operations.

Special Conditions:
No special conditions are specified for this tender.

Enquiries:
For additional information or queries regarding this tender, please contact Wendy Nduneni at Ndunenw@eskom.co.za or 011-800-4824. No fax number is provided.

Briefing Session:
A compulsory briefing session is required. Details regarding the date and venue of the briefing session are not provided in the current documentation.

Tender Documents:
The detailed tender document is available [here](Regret Letter -CRM.pdf).

Details:
Tender Number: MWP1832CX.
Department: ESKOM
Tender Type: Request for Bid(Open-Tender)
Province: Gauteng
Date Published: Monday, 12 August 2024
Closing Date: Friday, 23 August 2024 – 10:00
Place where goods, works or services are required: N/A–Centurion-2000
Special Conditions: N/A
ENQUIRIES:
Contact Person: Wendy Nduneni
Email: Ndunenw@eskom.co.za
Telephone number: 011-800-4824
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: Yes
Is it compulsory? Yes
Briefing Date and Time: N/A
Briefing Venue: N/A
TENDER DOCUMENTS

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